Registration/Enrollment

1. What information will be needed to create an online account?
• Utilities Account Number and billing address zip code as shown on your bill.
2. What are the benefits of creating an online profile?
• Monitor Billing and Consumption
• Set up Auto Pay or schedule payments
• Service Requests
• After a profile is created, Lee County Utilities mobile app can also be downloaded from either the App Store or Google Play Store.
3. How do I create a profile?
1. Go to MyUtilities.leegov.com Click "Sign Up" underneath the Login button. Enter customer account number, name and mailing address zip code.
2. Create User ID and Password.
   
4. Does a profile have to be created to make an online payment?
• No, a payment can be made from the MyUtilities login page. Click on "Make A Payment".

Payments

1. What payment options are available?
• Payments can be made through our automated voice system with a checking account, credit card, or debit card by calling 855-895-6939.
• Payments through the LCU MyUtilities app on a smart device.
  
• Lee County Utilities Customer Service Center at 7391 College Parkway to pay by cash, money order, check, credit card or debit card during normal business hours. A check or money order payment can also be dropped in the 24-hour drop box also located at 7391 College Parkway.
  
• Check and Money Order payments can be mailed to: 

• Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779

2. How do I sign up for electronic billing?
• On the Account Summary page under "Billing & Usage" click 'Paperless Billing' select the option labeled 'Paperless Billing with Email Notification' then click submit.
3. How do I sign up to receive email notifications for my bill?
• From the Customer Self-Service Center Account Summary page, click on Update My Info. On the left hand side of the page, choose Manage Notifications. On the row that reads 'When a new bill is ready' select the box under 'Email' then click Update.
4. Can I establish regularly scheduled payments?
• Yes. From the Customer Self-Service Center Account Summary page, click on Payments. On the left-hand side of the page, choose Auto Pay.
5. How can I view historical bills?
• From the Customer Self-Service Center Account Summary page, click on Billing & Usage. On the left-hand side of the page, then click on Billing & Usage History. Click on the bill date.

Personal Information

1. What if I forget my User ID or Password?
• User ID: From the Login Page on MyUtilities.leegov.com, click on "Forgot Your User ID". User ID information will be sent to the email address on file with LCU.
• Password: From the Login Page on MyUtilities.leegov.com, click on "Forgot Your Password." A password reset link will be sent to the email address on file with LCU.
2. How do I change account information, e-mail address, or password?
• This can be done by signing in to MyUtilities.leegov.com, then look under the "Update My Info" tab.
3. How do I change bank account information?
• Bank account information can be changed by going to the "Payments" tab by clicking on the "Manage Payment Profiles" hyperlink.

For more information please contact LCU at 239-533-8845 or email us at utilities@leegov.com.