How long do I have to pick up my print job?
Print jobs will be available for 24 hours. After 24 hours, print jobs will need to be resent.
How much does it cost to print from my own device?
Printing costs are the same for mobile printing as they are from library computers. Black and white is $0.10 per page. Color is $1.00 per page.
How long does it take for a mobile print job to show up in the print queue?
Most print jobs will reach the print release queue within 3 minutes. It is dependent on file size and internet connection speed.
What is the maximum size file I can print?
The maximum file size is 100MB.
What types of files can I print?
- Microsoft Word, Excel, PowerPoint, and Visio files.
- PDF files.
- Image files including PNG, JPG, GIF, TIFF, BMP.
- Text files including HTML, RTF, ASCII Text, Unicode Text
How do I get my print job(s) when I get to the library?
- At the library, go to the Print Release Station and click on "Print Release."
- Enter the email address you entered when you submitted your print job.
- The print jobs shown in blue will be printed. Click on multiple print jobs to print them at the same time.
- Click on "Print" at the top left.
- Use the coin box (vending device) next to the printer to pay for your print job in cash. After inserting your money, select "Pay from Vending Device."
- If your print job is over $5, please go to a service desk for assistance.
- If you do not release your print job within 24 hours, you will need to send your job again.
What if I sent a print job to a printer but I no longer need it?
Print jobs will disappear after 24 hours if not released. You will not be charged for print jobs you decide not to print.
Why can’t I find my print job(s) when I enter my email address at the Print Release Station?
If your request cannot be found in the print release station, it is likely the email address was entered incorrectly. Double check which email address you entered into the print release station.
It’s also possible there was a typo when you submitted your print job from the website or the app. Check with library staff for assistance.
It’s also possible your print job was accidentally sent to a different library location. Staff cannot move print request between locations or type of printer. You will need to resend the print job to your current library location.
I sent my print job to the wrong library location – how do I get it sent to the correct location?
Staff cannot send print requests to other locations. If you sent a print job to the wrong library location, you will need to resend it to the correct location.
I sent my print request but it’s in black and white – why does it charge me $1 per page?
Princh defaults to black and white printing. If the setting is updated to color, printer will cost $1 per page. The printer doesn’t change the price based on the file.