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Lee County Transit's Americans with Disabilities Act (ADA) paratransit service, called Passport, is offered in strict accordance with the ADA Act of 1990.

Passport is a shared ride, advanced reservation, origin-to-destination service for persons with disabilities who are unable to use the regular fixed-route public transit service because of their disability. Passport is designed to meet the Americans with Disabilities Act service criteria established by the federal government.

Service Rules

Service is provided only to individuals found eligible, and is operated by LeeTran under the following ADA guidelines:

• Service is only provided in areas where LeeTran fixed route buses operate. Passport vehicles can only make pick-ups and drop-offs at places that are within three-quarters of a mile of a LeeTran bus route.
   
• Service is provided only during the hours and days when fixed route service in that area operates.
   
• Rides must be reserved at least one day (or up to one week) in advance.
   
  
• Passport fares are twice the cost of a full fare on a fixed route bus.
   
• Service is provided for all types of trips.

For inquiries, please call the LeeTran Passport Office at 239-533-0300 between 8 a.m. and 5 p.m. Monday through Friday or email Passportinfo@leegov.com. 

How to Apply

For additional information and to begin the application process, please call the LeeTran Passport Office at 239-533-0300 between 8 a.m. and 5 p.m. Monday through Friday. 

Community Transportation Coordinator (CTC)

LeeTran is the designated Community Transportation Coordinator (CTC), under Florida Statute F.S. 427, for Lee County. As the CTC, LeeTran administers transportation through the Florida Commission for the Transportation Disadvantaged program. The decision for LeeTran to become the designated CTC came in the wake of Good Wheels closing its doors in late February.

Individuals who are unable to provide for their own transportation due to age, disability or income may be eligible for Transportation Disadvantaged service.  Please contact LeeTran to determine eligibility, applicable fees, or to make a reservation at 239-533-0300. For general information, complaints or problems that are not resolved to your satisfaction, you may contact the Florida Commission for the Transportation Disadvantaged at 800-983-2435. LeeTran is not the Medicaid Transportation Provider for Lee County. Medicaid clients may receive their Medicaid transportation through a local Florida Managed Medical Assistance Provider (MMA), depending on Medicaid program criteria. Medicaid clients must call the Medicaid Enrollment Help Line for information regarding MMA enrollment, benefits, and Medicaid medical transportation at 800-226-6735.